Draft Domestic Waste Services Policy


Now on Public Exhibition

Our Draft Domestic Waste Services Policy is intended to consolidate and formalise Council's current waste services, service standards, operational principles, and customer entitlements into a single user-friendly document.

The Policy has been developed following a review of Council’s existing waste management framework; formalising the waste collection services currently delivered under Council's new waste collection contract, and brings together existing waste-related policies and service requirements - helping to ensure consistent and transparent service delivery.

We’re seeking your feedback on the policy contents, including our approach to achieving low contamination levels to keep waste services efficient and cost-effective for our community.

The draft Policy includes:

  • Domestic waste management services
  • Council obligations
  • Contaminated and prohibited waste
  • Service eligibility
  • Fees and charges
  • New developments.


Fit for the Future

We've been listening to our community's priorities, with previous consultation identifying key themes such as:

  • Support for initiatives that improve the collection and sorting of waste, and reduce the volume of waste sent to landfill
  • Concern regarding contamination of recycling and organics services, and the financial impacts contamination has on the broader community
  • A desire for stronger education and awareness regarding correct waste disposal practices and available waste services which support environmental protection
  • Recognition that effective waste management is a shared responsibility between Council, service providers, and the community
  • Support for continual improvement in waste recovery and resource recovery outcomes.

These themes have directly influenced the development of this draft Policy, and are reflected through:

  • Stronger provisions for residents to manage contamination and prohibited waste
  • A target of 3% or less contamination in recycling and organics bins to support improved resource recovery outcomes and reduce financial implications to ratepayers
  • Clearer responsibilities for Council, contractors and residents
  • More detailed information about service standards, service eligibility and collection requirements
  • A stronger focus on waste reduction, recycling and environmental sustainability.


View the Draft Policy

  • Online under the 'Documents' tab (scroll down below feedback form if viewing on a phone)
  • On request at Wollondilly Civic Centre at 62 Menangle Street, Picton
  • Wollondilly Library in Picton at 42 Menangle Street, Picton, and the Mobile Library, visiting 14 towns and villages across the Shire.
  • Via the Dilly Wanderer outreach service, visiting 15 towns and villages across the Shire.


Give Feedback

  • Online via the feedback form below
  • Email to council@wollondilly.nsw.gov.au quoting reference CM 15841~55
  • By post addressed to the Chief Executive Officer, Wollondilly Shire Council, PO Box 21, Picton NSW 2571
  • In person hand delivered to Wollondilly Civic Centre at 62 Menangle Street, Picton.

We are accepting feedback until Wednesday 11 November 2026.


More Information

For more information please contact the Waste Services Team on 4677 1100 or council@wollondilly.nsw.gov.au



Now on Public Exhibition

Our Draft Domestic Waste Services Policy is intended to consolidate and formalise Council's current waste services, service standards, operational principles, and customer entitlements into a single user-friendly document.

The Policy has been developed following a review of Council’s existing waste management framework; formalising the waste collection services currently delivered under Council's new waste collection contract, and brings together existing waste-related policies and service requirements - helping to ensure consistent and transparent service delivery.

We’re seeking your feedback on the policy contents, including our approach to achieving low contamination levels to keep waste services efficient and cost-effective for our community.

The draft Policy includes:

  • Domestic waste management services
  • Council obligations
  • Contaminated and prohibited waste
  • Service eligibility
  • Fees and charges
  • New developments.


Fit for the Future

We've been listening to our community's priorities, with previous consultation identifying key themes such as:

  • Support for initiatives that improve the collection and sorting of waste, and reduce the volume of waste sent to landfill
  • Concern regarding contamination of recycling and organics services, and the financial impacts contamination has on the broader community
  • A desire for stronger education and awareness regarding correct waste disposal practices and available waste services which support environmental protection
  • Recognition that effective waste management is a shared responsibility between Council, service providers, and the community
  • Support for continual improvement in waste recovery and resource recovery outcomes.

These themes have directly influenced the development of this draft Policy, and are reflected through:

  • Stronger provisions for residents to manage contamination and prohibited waste
  • A target of 3% or less contamination in recycling and organics bins to support improved resource recovery outcomes and reduce financial implications to ratepayers
  • Clearer responsibilities for Council, contractors and residents
  • More detailed information about service standards, service eligibility and collection requirements
  • A stronger focus on waste reduction, recycling and environmental sustainability.


View the Draft Policy

  • Online under the 'Documents' tab (scroll down below feedback form if viewing on a phone)
  • On request at Wollondilly Civic Centre at 62 Menangle Street, Picton
  • Wollondilly Library in Picton at 42 Menangle Street, Picton, and the Mobile Library, visiting 14 towns and villages across the Shire.
  • Via the Dilly Wanderer outreach service, visiting 15 towns and villages across the Shire.


Give Feedback

  • Online via the feedback form below
  • Email to council@wollondilly.nsw.gov.au quoting reference CM 15841~55
  • By post addressed to the Chief Executive Officer, Wollondilly Shire Council, PO Box 21, Picton NSW 2571
  • In person hand delivered to Wollondilly Civic Centre at 62 Menangle Street, Picton.

We are accepting feedback until Wednesday 11 November 2026.


More Information

For more information please contact the Waste Services Team on 4677 1100 or council@wollondilly.nsw.gov.au


  • Thank you for your interest. Some helpful information about submitting your feedback:

    • Please read the draft Domestic Waste Services Policy. 
    • Consider: Do you support the ideas in the draft policy? Does anything need more clarity? What are your thoughts around Council's approach to achieving low bin contamination levels? 
    • Identify the ideas you want to comment on. You can write as much or little as you like, but please explain clearly. Where appropriate please use section numbers or headings to indicate the part of the document to which you are referring.
    • Submit your comments: Either write your submission separately and upload it as a Word file or PDF, or, type your submission into the text box provided. We appreciate your thoughtful comments.


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