Council's capacity to listen to the community and handle customer complaints through the Complaint Handling Policy are key aspects of the overall customer experience, and represent good governance and responsible business practice.
As community expectations evolve, contemporary practice in handling complaints is attracting a greater focus.
Council's current Complaint Handling Protocol (Administrative Protocol Complaint Handling – AP0058) was due for review in 2023, and will be replaced by the Complaint Handling Policy once it is finalised and adopted following Public Exhibition. This draft Policy is aligned to the NSW Ombudsman Complaint Handling Model Policy, and reflects Council’s ongoing commitment and investment in effective complaints management.
The draft Policy also incorporates information relating to Council’s obligations under the Modern Slavery Act 2018 No 30 and how customers can raise related complaints.
View Documents
Online under the 'Document for Feedback' tab.
Council’s Customer Service Centre at 62-64 Menangle Street, Picton
Wollondilly Library in Picton at 42 Menangle Street
By post addressed to the Chief Executive Officer, Wollondilly Shire Council, PO Box 21, Picton NSW 2571
In person hand delivered to Council’s offices at 62-64 Menangle Street, Picton.
More Information
For more information please contact Eric Imbs, Manager Governance, Integrity & Ethics on 4677 1100.
Submissions Close
Share your feedback until 5:00pm on 11 March 2024.
Privacy
Council may be required to release your written comments or submissions to an applicant under the Government Information (Public Access) Act, 2009 or Local Government Act 1993.
Listening is important.
Council's capacity to listen to the community and handle customer complaints through the Complaint Handling Policy are key aspects of the overall customer experience, and represent good governance and responsible business practice.
As community expectations evolve, contemporary practice in handling complaints is attracting a greater focus.
Council's current Complaint Handling Protocol (Administrative Protocol Complaint Handling – AP0058) was due for review in 2023, and will be replaced by the Complaint Handling Policy once it is finalised and adopted following Public Exhibition. This draft Policy is aligned to the NSW Ombudsman Complaint Handling Model Policy, and reflects Council’s ongoing commitment and investment in effective complaints management.
The draft Policy also incorporates information relating to Council’s obligations under the Modern Slavery Act 2018 No 30 and how customers can raise related complaints.
View Documents
Online under the 'Document for Feedback' tab.
Council’s Customer Service Centre at 62-64 Menangle Street, Picton
Wollondilly Library in Picton at 42 Menangle Street
By post addressed to the Chief Executive Officer, Wollondilly Shire Council, PO Box 21, Picton NSW 2571
In person hand delivered to Council’s offices at 62-64 Menangle Street, Picton.
More Information
For more information please contact Eric Imbs, Manager Governance, Integrity & Ethics on 4677 1100.
Submissions Close
Share your feedback until 5:00pm on 11 March 2024.
Privacy
Council may be required to release your written comments or submissions to an applicant under the Government Information (Public Access) Act, 2009 or Local Government Act 1993.
Some helpful information on submitting your feedback:
Please read the draft Policy.
Consider: Do you support the policy? Is there anything you don't agree with? Has anything been left out? Etc.
Identify the ideas you want to comment on. It can be as much or little as you like, but please be clear, and ensure it relates to this Policy.
Submit your comments: Either write your submission separately and upload it as a Word file or PDF, or, type your submission into the text box provided. Your thoughtful comments are appreciated.
